Terms of service

Terms & Conditions which you need to consider before placing an order with us 

We work for you following a set pattern of terms & conditions in a way that makes your desired custom jewels fully unique and authentic. Here is how we work taking all the terms and conditions together in accomplishing your desired jewelry.

·       As soon as we receive your order, we send you the invoice proforma which contains all the necessary details along with the information about the parcel, including its quantity and quality details. Once you are done with all the formalities, you need to place an order by paying the advance amount of your order via PayPal, Stripe, debit cards, Apple Pay, and bank transfers.

·       Your order will be sent to your address and there are several logistic partners we are working with such as FedEx, UPS, or any other service suggested by you. In case you do not tell us your recommendation, we use UPS (United Parcel Service).

·       We usually complete your order with in 7,8 working days from the date you placed the order. In case you ask for more advanced and complex designing, we take little longer period to craft your personalized jewelry. We will let you know at the time of taking your custom jewelry order that how long it’ll take to create your masterpiece.

OUR RIGHTS

·       We own everything that you can seen on Customise Jewels Private Limited, whether an image, or a piece of material. All belong to Customise Jewels and its owners.

·       Every piece of jewelry has its unique designing, and not at any cost these designs are permitted to be copied, as our each jewelry design is copyrighted.

·       Every information on the site has its specialised features, no re-use of any information is accepted through our site for your personal benefit.

·       Anyone dealing with our services whether using it, or purchasing from it on Customise Jewels Pvt. Ltd., they need to first read and understand the above-mentioned terms and conditions.

·       We hold the right to amend the above-mentioned terms and conditions time to time in compliance with Indian Law. These conditions or rights do not affect your statutory rights, as that are your personal rights.

WE DELIVER WHAT YOU DESIRE

·       We make sure to display the accurate piece of jewelry to you at Customise Jewels and craft exactly what you see on our site, as what you see is what you get here.

·       Product details are shared containing all the information which describe its weight, precise precision, stone details, etc. on our site.

·       As we know, the original colour may vary from the one you see on your devices. As every screen or monitor can give you a different view in colour combination of the product.

·       Despite of slightly colour change in the item, we make sure to make our customer satisfied with the final product of their receipt.

REQUIRED DOCUMENTATION FOR IMPORTING

There is a set of documents which are required to submit in order to place an order with us if you are a resident of other country. It is your responsibility to let us know your necessary requirements in advance, so that we can make your delivery smooth and authentic.

·       STAMPING:

If you want your company’s stamp to be on your goods, on your silver, or on your gold, you need to inform us before, at the time of placing an order. To get your company’s name on the product, you need to pay additional charges for it.

·       RHODIUM OR POLISHING:

We provide the best quality polishing on your items making them even more fine and eye-catching. If you require any special kind of polishing or rhodium, you can tell us at the time of placing the order.

·       PACKAGING:

We usually do a standard packaging of the products, in case no special demand for packaging comes to us. But in case you need special packaging of your desired way, you can let us know at the time of order placement. We will do accordingly.

RETURNS

Our return policy states that if your item was ordered for a specific size, then it is non-refundable. In the same way packaging and postage does not include any refund on return items. We are not responsible for the sent-back items, as return policy does not apply on any such deal. Every return is the customer’s own responsibility.

FAULTY PRODUCTS / DAMAGED ITEMS

·       In case the item we sent you is found defective, you can get it replaced by sending it back to us. In case of overseas, or country to country delivery, items will be returned through your country’s national postal services.

·       We do not charge extra for Fed-Ex or any other courier services for overnight deliveries.

·       If your products get damaged in transferring or transit, please let us know immediately by contacting on:+91 7425 019 924 and to return the product, you can return it at Customise Jewels.

·       Customer’s claim for refund is taken into note, as we give refund to our customers.

LOST ITEMS

We always make sure to delivered the order to your address on time. In case you did not receive your parcel within 28 days of ordering, please let us know by contacting on:+91 7425 019 924 or email us at: Admin@customisejewels.com